Unsupported video type error

Created by Inclusion Support, Modified on Mon, 24 Jul, 2023 at 12:18 PM by Inclusion Support

If you see an 'unsupported video type' message when opening a page within the course you may be on a PC that has limited access to resources. 

For example, Citrix and other 'thin client' PC's restrict what users can do, including streaming video. You will need to contact your IT support for more information.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article